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  • The Opportunity Cost of Credit Control

    Posted on  27 October 2020

     by  nicki

    Opportunity cost is defined by Oxford Languages as “the loss of other alternatives when one alternative is chosen.” In a recent coaching session, I was reminded that everything we do is a choice. Even if that choice is to do nothing. Which means that everything we do has an opportunity cost. Here’s an example close…

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  • Ten Steps to Improve your Credit Control Success

    Posted on  20 October 2020

     by  nicki

    When you started working, Credit Controller was probably not in your top ten of preferred job roles. It wasn’t even on my list, I fell into it, as most credit professionals do, so I’d be very surprised if it was on yours! But now you’re a business owner, love it or hate it, it’s one…

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  • What is a Credit Policy (and What Should be In It)?

    Posted on  9 September 2020

     by  nicki

    Are you thinking about offering credit to your small business customers? There are pros and cons to extending trade credit. With trade credit, customers purchase products or services and receive a bill sometime later or with a due date in the future. Because customers don’t have to pay at the point of sale, they may…

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  • Why Your Small Business Is NOT Too Small to Have a Credit Policy, Processes and Procedures

    Posted on  7 September 2020

     by  nicki

    It’s your business and you have all these plans and aspirations for its future growth. You get to decide what you want to do, who with, how and when you’re going to do it. It’s all in your head, isn’t it! So how does that work once there’s more than just you in your business?…

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  • Customer Information and Getting paid on Time

    Posted on  25 August 2020

     by  nicki

    We all know about collecting potential customer information for marketing purposes, that all-important email list or social media following, but what about once they become your customer? I have done credit control for a broad range of small businesses. One thing many of them have in common is incomplete customer records. Think about the customer…

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