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  • Customer Information and Getting paid on Time

    Posted on  25 August 2020

     by  nicki

    We all know about collecting potential customer information for marketing purposes, that all-important email list or social media following, but what about once they become your customer? I have done credit control for a broad range of small businesses. One thing many of them have in common is incomplete customer records. Think about the customer…

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  • How Growth Can Be Bad For Your Cash Flow

    Posted on  4 August 2020

     by  nicki

    Most businesses want to grow as they become more established, with the idea of increasing staff, premises and ultimately turnover. However, it is a well-used adage, that you have to speculate to accumulate, meaning that if you want to grow as a business you are going to have to increase your spending in order to…

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  • How to Spot Late Payment Before It Happens

    Posted on  27 July 2020

     by  nicki

    It’s a risk any business owner faces; that of a late payment. Not only can this be detrimental to your own cash flow but can also affect the services that you are able to provide for other clients. If only there was a way of spotting the signs of an imminent late payer. The top…

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  • Credit Control and Dealing with Bereavement

    Posted on  21 July 2020

     by  nicki

    Imagine the scenario; you have completed a piece of work for a client, they were happy with the work, and you invoiced them. Then you hear nothing more from them. When you chase up the payment you discover your client has suffered a bereavement. Now, what do you do? As an empathetic person you can…

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  • Why Credit Management and Sales Teams Should be Friends

    Posted on  14 July 2020

     by  nicki

    Virtually every business transaction that concerns another business involves credit. There’s a bit of a joke in sales teams that credit management is sales prevention. The sales team’s objective is to sell more of their product or service and find new customers. The credit manager‘s role is to protect the business’s credit risk and cash…

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